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Acceptable Usage Policy (AUP)
Important Note: This document is updated often. Please make a habit
of reviewing it from time to time to stay abreast of acceptable as well
as inappropriate uses of your Carilon Internet Services account. Reports
of activity in violation of this policy may be sent via e-mail to abuse@carilon.com.
This document is divided into the following sections:
• Introduction
• General Information
• Electronic Mail
• Newsgroups
• Web Sites
• Security
• Network Management
• Network Performance
• Internet Relay Chat
• Illegal Activity
• Privacy Statement
Introduction
When you open your Carilon account, you join two communities. First
is the community formed by our network and our customers; the second community
is the one made up of all networks and users connected to each other to
form the Internet. Becoming a member of these communities gives you certain
rights and privileges, but also imposes certain duties and responsibilities.
Carilon has established an Acceptable Use Policy in order to make these
duties and responsibilities more clear. This document is intended to provide
a general understanding of Carilon's Acceptable Use Policy.
The following factors guide the establishment and enforcement of Carilon's
usage policies:
• Ensure reliable service to our customers
• Ensure security and privacy of our systems and network, as well
as the networks and systems of others
• Comply with existing laws
• Maintain our reputation as a responsible service provider
• Encourage responsible use of the Internet and discourage activities
which reduce the usability and value of Internet services
• Preserve the value of Internet resources as a conduit for free
expression and exchange of information
• Preserve the privacy and security of individual users
Carilon intends to provide its customers access to everything the Internet
has to offer. While Carilon is firmly committed to the principles of free
speech, certain activities are damaging to the resources of both Carilon
and the Internet and cannot be permitted under the guise of free speech.
The resources of Carilon and the Internet are limited, and abuse of these
resources by one user has a negative impact on the entire community.
We do not routinely monitor the activity of accounts except for measurements
of system utilization and the preparation of billing records. However,
in our efforts to promote good citizenship within the Internet community,
we will respond appropriately if we become aware of inappropriate use
of our service.
If a Carilon account is used to violate the Acceptable Use Policy, we
reserve the right to terminate your service without notice and you agree
to indemnify Carilon and its affiliates against any claims threatened
or brought by third parties as a result of your violation of this Acceptable
Use Policy and/or the content of your website. We prefer to advise customers
of inappropriate behavior and any necessary corrective action. However,
flagrant violations of the Acceptable Use Policy will result in immediate
termination of service. Our failure to enforce this policy, for whatever
reason, shall not be construed as a waiver of our right to do so at any
time.
If you have any questions regarding this policy, please contact us at
abuse@carilon.com.
General Information
Carilon customers are prohibited from transmitting on or through any
of Carilon's services, any material that is, in Carilon's sole discretion,
unlawful, obscene, threatening, abusive, defamatory, libelous, or encourages
conduct that would constitute a criminal offense, give rise to civil liability,
or otherwise violate any local, state, federal or international law.
In general, you may NOT use your Carilon account:
• In a manner which violates any law, regulation, treaty or tariff;
• In a manner which violates the rules, regulations and policies
of any network, server, web site, database or service provider that you
access through your Carilon account;
• In a manner which is defamatory, fraudulent, indecent, offensive
or deceptive;
• To threaten, harass, abuse or intimidate others;
• To damage the name or reputation of Carilon, its parent, affiliates
and subsidiaries;
• To break security on any computer network, or to access an account
which does not belong to you; or
• In a manner which interferes with other customers' use and enjoyment
of the services provided by Carilon.
Carilon's services may only be used for lawful purposes. Transmission,
distribution, or storage of any information, data or material in violation
of United States or state regulation or law, or by the common law, is
prohibited. This includes, but is not limited to, material protected by
copyright, trademark, trade secret, or any other statute. Carilon's reserves
the right to remove such illegal material from its servers or to immediately
terminate your services.
The customer is responsible for keeping his billing data with Carilon
up-to-date and accurate. Furnishing false data on any contract or application,
including fraudulent use of credit card numbers, is grounds for immediate
termination, and may subject the offender to civil or criminal liability.
Carilon reserves sole discretion to determine whether any use of the
service is a violation of this policy. Guidelines for using your account
follows. This information is only a guideline, and is not intended to
be all-inclusive.
Electronic Mail
Certain Carilon accounts give you the ability to send and receive electronic
mail. Misuse of electronic mail may result in termination of service.
The following examples are non-exclusive and are provided for your guidance.
• You may not use your account to send unsolicited bulk or commercial
messages ("spam"). This includes, but is not limited to, bulk
mailing of commercial advertising, informational announcements, charity
requests, petitions for signatures, and political or religious tracts.
Such messages may only be sent to those who have explicitly requested
it.
• You may not use your account to collect responses from unsolicited
bulk or commercial e-mail sent from accounts with other providers.
• Forging, altering or removing electronic mail headers is prohibited.
• You may not send numerous copies of the same or substantially
similar message, nor may you send very large messages or files to a recipient,
with the intent to disrupt a server or account ("mail bombing").
• You may not use electronic mail to harass or intimidate others.
Harassment, whether through language, frequency of messages, or size of
messages, is prohibited. Sending a single unwelcome message may be considered
harassment. If a recipient asks to stop receiving e-mail, you must not
send that person any further messages.
• You may not forward or otherwise propagate chain letters, whether
or not such messages solicit money or other items of value, and whether
or not the recipient wishes to receive such mailings.
• Carilon accounts may not be used to collect replies to messages
sent from another Internet service provider if those messages violate
this Acceptable Use Policy or the acceptable use policy of the other service
provider.
• If you use the services of another provider to promote a web site
hosted by or through Carilon, then the provisions of this Acceptable Use
Policy shall apply to the methods used to promote such site.
Newsgroups
Certain Carilon accounts give you access to thousands of newsgroups.
These newsgroups allow you to read and post messages on a variety of topics.
Newsgroups may be moderated or unmoderated. Newsgroups may also have a
charter or a FAQ that describes what subjects are appropriate for each
newsgroup. Misuse of newsgroups may result in the termination of your
service.
• Carilon provides an uncensored newsfeed. As such, Carilon does
not control the content of the newsgroups available to you. Carilon believes
that decisions about which newsgroups and messages to read are best left
to its customers. Screening software is available from third parties,
and it is your responsibility to use such tools if desired. Carilon is
not responsible for the content of any newsgroup message, whether or not
the message was posted by a Carilon customer.
• Messages posted to newsgroups must comply with the written charters
or FAQs for those newsgroups. Advertisements, solicitations, or other
commercial messages should be posted only in those newsgroups whose charters
or FAQs explicitly permit them. You are responsible for determining the
policies of a given newsgroup before posting to it. If you are unable
to find a newsgroup's policy regarding commercial messages, you must assume
that such messages are not welcome.
• You may not post or cross-post the same or substantially similar
message to more than 5 newsgroups. Continued cross-posting can result
in termination of service and the cancellation of the message.
• You may not post binary files to newsgroups not specifically named
for that purpose.
• You may not post messages promoting pyramid schemes, "Make
Money Fast" (MMF) schemes, chain letters, or other schemes to newsgroups.
Doing so will result in immediate termination of service.
• You may not forge or remove header information. This includes
attempting to circumvent the approval process for posting to a moderated
newsgroup.
• You may not solicit mail for any address other than your Carilon
Internet Service account or service where doing so manifests an intent
to harass others.
• You may not post messages for the purpose of threatening, harassing
or intimidating others.
• You may not post messages which infringe on personal or property
rights of others (privacy rights or copyrights, for example).
• You may not cancel messages other than your own, with the exception
of official newsgroup moderators performing their duties.
Carilon does not censor or control content posted to a newsgroup. As a
user of our service, you are solely responsible for the content that you
publish. Carilon, upon receiving notification that certain posts violate
this policy, or any state or federal law, or infringe on the trademarks
or copyrights of another, reserves the right to remove such posts from
our news server and to terminate your account.
Web Sites
Carilon provides storage space and access for web sites through its
Web Hosting services. In addition, dedicated accounts may provide for
the hosting of web sites. Carilon will not routinely monitor the contents
of your web sites.
You are solely responsible for any information contained on your web site.
However, if complaints are received regarding language, content or graphics
contained on your web site, Carilon may, at its sole discretion, remove
the web site hosted on Carilon servers and terminate your Web Hosting
service. You agree to promptly reimburse Carilon for any reasonable expenses
it incurs (including attorney's fees) in defending itself form third party
claims relating to any of the content (whether created by you, your customers
or your users) contained on your website.
You may not use your web site to publish material which Carilon determines,
at its sole discretion, to be unlawful, indecent or objectionable. For
purposes of this policy, "material" refers to all forms of communications
including narrative descriptions, graphics (including photographs, illustrations,
images, drawings, logos), executable programs, video recordings, and audio
recordings.
Unlawful content is that which violates any law, statute, treaty, regulation,
or lawful order. This includes, but is not limited to: obscene material;
defamatory, fraudulent or deceptive statements; threatening, intimidating
or harassing statements, or material which violates the privacy rights
or property rights of others (copyrights or trademarks, for example).
Indecent content is that which depicts sexual or excretory activities
in a patently offensive matter as measured by contemporary community standards.
Objectionable content is otherwise legal content with which Carilon concludes,
in its sole discretion, it does not want to be associated in order to
protect its reputation and brand image, or to protect its employees, shareholders
and affiliates.
Examples of prohibited web site content:
• Materials which hold Carilon including its affiliates, employees
or shareholders up to public scorn or ridicule.
• Materials which encourage the commission of a crime; or which
tends to incite violence; or which tends to degrade any person or group
based on sex, nationality, religion, color, age, marital status, sexual
orientation, disability or political affiliation.
Security
You are responsible for any misuse of your account, even if the inappropriate
activity was committed by a friend, family member, guest or employee.
Therefore, you must take steps to ensure that others do not gain access
to your account. In addition, you may not use your account to breach security
of another account or attempt to gain unauthorized access to another network
or server.
• You must adopt adequate security measures to prevent or minimize
unauthorized use of your account.
• You may not attempt to circumvent user authentication or security
of any host, network or account ("cracking"). This includes,
but is not limited to, accessing data not intended for you, logging into
or making use of a server or account you are not expressly authorized
to access, or probing the security of other networks. Use or distribution
of tools designed for compromising security is prohibited. Examples of
these tools include, but are not limited to, password guessing programs,
cracking tools or network probing tools.
• You may not attempt to interfere with service to any user, host,
or network ("denial of service attacks"). This includes, but
is not limited to, "flooding" of networks, deliberate attempts
to overload a service, and attempts to "crash" a host.
• Users who violate systems or network security may incur criminal
or civil liability. Carilon will cooperate fully with investigations of
violations of systems or network security at other sites, including cooperating
with law enforcement authorities in the investigation of suspected criminal
violations.
Network Management
You are responsible for ensuring that the services obtained from Carilon
are used in an appropriate manner by your customers and users. Therefore,
you must take steps to manage the use of the services obtained from Carilon
in such a way that network abuse is minimized. You must also make information
publicly available about how to contact you, and you must respond in a
timely manner to complaints concerning misuse of the services obtained
from Carilon. Failure to responsibly manage the use of the services obtained
from Carilon may be cause for termination of services to you.
• You must designate one or more individuals ("Contacts")
to be responsible for every host, IP network or subnet connected to the
Internet through the use of the services. You must provide Contact names,
phone numbers, and postal and e-mail addresses ("Contact Information")
to any and all appropriate Domain Name Registrars prior to the initial
network connection of your service. You must keep Contact Information
updated and accurate at all times. Changes in the Contact Information
must be sent to the appropriate Domain Name Registrars in a timely manner.
• Contacts must have the authority, access and tools necessary to
configure, operate and control access to your systems. For important timesharing
hosts, primary domain name servers and mail relays or gateways, Contacts
must be accessible to Carilon via telephone 24 hours a day, 7 days a week.
• Every customer who allows third party access to the services provided
by Carilon, whether such third parties are employees, users or customers,
must maintain a postmaster address for the receipt of complaints by e-mail.
Messages delivered to the postmaster address must be reviewed and handled
in a timely manner.
Network Performance
Carilon accounts operate on shared resources. Excessive use or abuse
of these shared network resources by one customer may have a negative
impact on all other customers. Misuse of network resources in a manner
which impairs network performance is prohibited by this policy and may
result in termination of your account.
• You are prohibited from excessive consumption of resources,
including CPU time, memory, disk space and session time. You may not use
resource-intensive programs which negatively impact other customers or
the performance of Carilon systems or networks. Carilon reserves the right
to terminate or limit such activities.
Internet Relay Chat
Although Carilon does not offer software or technical support for Internet
Relay Chat (IRC), subscribers to our dial-up service may use their account
to connect to IRC servers and networks maintained by third parties. Please
remember that you are a guest when you make use of these facilities. It
is particularly important that you do not engage in activities which might
interfere with other customers' access to IRC.
• You may not use IRC scripts or programs that interfere with
or deny service to other users on any other server, host, network or channel.
• You may not engage in activities which harass other users. This
includes, but is not limited to, "flooding" (rapidly entering
text with the intent to disrupt service), "flashing" (disrupting
terminal emulation), "takeovers" (improper seizing and abuse
of operator privileges), attempting to send private messages to those
who do not wish to receive them, attempting to return to a channel after
being banned from it, and other disruptive behaviors.
• You may not attempt to impersonate other users. The use of nicknames
does not constitute impersonation.
• You may run "clones" (multiple simultaneous IRC connections)
and "robots" only as permitted by the host IRC server.
Illegal Activity
Any activity on our network that is a violation of any state or federal
law is a violation of this policy and will result in immediate termination
of service. Prohibited activities include, but are not limited to:
• Transmitting obscene materials or child pornography
• Intentionally spreading or threatening to spread computer viruses
• Gaining or attempting to gain unauthorized access to any network,
including Carilon's private network infrastructure
• Accessing or attempting to access information not intended for
you
• Transmitting pirated software
• Conducting or participating in illegal gambling
• Soliciting for pyramid and other illegal schemes.
Carilon does not permit any site that contains: (i) images (including
on banner ads) of nude models that appear to be under the age of 18 (in
Carilon's sole judgment), (ii) sexually explicit images (including on
banner ads) of models that appear to be under the age of 18 (in Carilon's
sole judgment); or (iii) sites containing language promoting child pornography
together with any sexually explicit or nude images. As required by federal
law in the United States, Carilon will forward all offenders of this policy
to the appropriate federal agency.
Privacy Statement
Carilon has a policy to respect and protect the privacy of its customers
and their information that is stored with Carilon. Carilon will only access
and disclose information as necessary to comply with applicable laws and
government requests, to provide the Carilon Services, to operate or maintain
its systems or to protect itself or its customers.
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